Last updated: 21 January 2025 · Version 1.1
Cookie Policy
This policy explains what cookies are, how TrustWatt uses them, and how you can control them.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences, understand how you use the site, and improve your experience.
Similar technologies include local storage, session storage, and pixels (small images that track activity).
2. Cookie Categories
We group cookies into four categories:
Strictly Necessary
Essential for the website to function. Without these, you couldn't log in or use core features. We don't need your consent for these cookies.
Analytics
Help us understand how people use TrustWatt — which pages are popular, where users drop off, how long people spend on the site. This helps us improve. We only set these if you consent.
Marketing
Used to deliver relevant ads and measure their effectiveness. These may track your activity across different websites. We only set these if you consent.
Functional
Remember your preferences (like theme or recently viewed items) to personalise your experience. We only set these if you consent.
3. Your Consent Choices
When you first visit TrustWatt, you'll see a cookie banner asking for your preferences. You can:
- Accept all — Allow all cookies
- Reject non-essential — Only allow strictly necessary cookies
- Manage preferences — Choose which categories to allow
You can change your preferences at any time using the button above or the "Cookie Settings" link in our footer.
How we store your consent:
- • Timestamp: When you gave consent
- • Categories: Which cookie categories you allowed
- • Policy version: The version of this policy at time of consent
This helps us demonstrate compliance and ensures we respect your choices.
4. Cookies We Use
Here's a detailed list of cookies used on TrustWatt:
Admin note:
Rows marked with * are placeholders for common tools. Update this table with actual cookies once analytics/marketing tools are configured. Verify durations and providers match your implementation.
| Cookie / Tool | Category | Purpose | Duration | Provider |
|---|---|---|---|---|
| tw_cookie_consent | Strictly Necessary | Stores your cookie consent preferences (categories, timestamp, policy version) | 1 year | TrustWatt |
| sb-*-auth-token | Strictly Necessary | Authentication token for secure login | 1 hour - 1 week | TrustWatt (Supabase) |
| sb-*-auth-token-code-verifier | Strictly Necessary | PKCE code verifier for secure OAuth flows | Session | TrustWatt (Supabase) |
| _ga* | Analytics | Google Analytics 4 - Distinguishes unique users | 2 years | |
| _ga_<container-id>* | Analytics | Google Analytics 4 - Maintains session state | 2 years | |
| _gid* | Analytics | Google Analytics - Distinguishes users (24-hour) | 24 hours | |
| _gcl_au* | Analytics | Google Tag Manager - Conversion linker for ads | 90 days | |
| _hjSessionUser_** | Analytics | Hotjar - Identifies returning visitors | 1 year | Hotjar |
| _hjSession_** | Analytics | Hotjar - Session data for heatmaps and recordings | 30 minutes | Hotjar |
| _fbp* | Marketing | Meta Pixel - Tracks visits for Facebook ad targeting | 90 days | Meta/Facebook |
| _fbc* | Marketing | Meta Pixel - Stores click ID from Facebook ads | 90 days | Meta/Facebook |
| li_gc* | Marketing | LinkedIn Insight Tag - Stores consent state | 6 months | |
| lidc* | Marketing | LinkedIn Insight Tag - Routing and conversion tracking | 1 day | |
| UserMatchHistory* | Marketing | LinkedIn Insight Tag - Ad targeting sync | 30 days | |
| tw_theme | Functional | Remembers your light/dark mode preference | 1 year | TrustWatt |
| tw_recently_viewed | Functional | Stores recently viewed EVs and chargers for quick access | 30 days | TrustWatt |
* = Placeholder entries. These cookies will only be set once the corresponding tools are implemented and you have given consent for that category.
5. No Tracking Without Consent
We do not load analytics, marketing, or functional cookies until you give consent.
This means:
- Google Analytics scripts are not loaded if you haven't consented to Analytics
- Meta Pixel and LinkedIn tags are not loaded if you haven't consented to Marketing
- Functional cookies (like theme preference) are not set without Functional consent
Only strictly necessary cookies (authentication, security, this consent choice itself) are set without asking.
6. Browser Controls
Most browsers let you control cookies through their settings. You can:
- Block all cookies
- Delete existing cookies
- Allow cookies from specific sites only
Note that blocking all cookies may affect how TrustWatt works. For example, you may not be able to stay logged in.
Common browser cookie settings:
7. Changes to This Policy
We may update this policy when we add or remove cookies. When we do:
- We'll update the "Last updated" date and version number at the top
- Significant changes may prompt you to review your consent choices
- The cookie table will be updated to reflect actual cookies in use
8. Contact
Questions about cookies? Contact us at:
Email: [DPO OR PRIVACY CONTACT EMAIL]
For more about how we handle personal data, see our Privacy Notice.
Version note:
Current version: 1.1. If we make big changes, we'll post an update here and may notify you in-app.