Partner Portal Terms

These terms apply to businesses using TrustWatt partner portals, including installers, manufacturers, and leasing companies.

1. Account Setup

To use a TrustWatt partner portal:

• You must provide accurate business information
• You must designate authorised users from your organisation
• You're responsible for your team's actions on the platform
• You must keep login credentials secure

2. Your Responsibilities

Data handling

• Use driver data only for the purpose it was shared (responding to quote requests, providing service)
• Do not sell, rent, or share driver data with third parties without explicit consent
• Do not use driver data for unrelated marketing unless you have separate consent
• Comply with UK GDPR and data protection laws
• Implement appropriate security measures

Reviews and responses

• Accept that you cannot pay for or incentivise positive reviews
• Respond professionally to all reviews, including negative ones
• Do not harass or intimidate reviewers
• Report concerns through proper channels, not retaliation

Accuracy

• Keep your profile, pricing, and service areas up to date
• Respond to quote requests accurately and honestly
• Deliver services as described

3. What You Can't Do

• Resell or redistribute data accessed through the portal
• Use data for purposes other than responding to genuine customer enquiries
• Scrape, mine, or bulk export data
• Impersonate other businesses
• Post fake reviews or manipulate ratings
• Use the portal for any illegal purpose

4. Security Requirements

As a partner, you must:

• Use strong, unique passwords for portal access
• Enable two-factor authentication when available
• Promptly revoke access when team members leave
• Report any suspected security breaches immediately
• Keep systems used to access the portal up to date

5. Audit and Compliance

TrustWatt may:

• Request evidence of data protection compliance
• Review how you're using portal features and data
• Investigate complaints from drivers

You agree to cooperate with reasonable compliance requests.

6. Termination

Either party can end the partnership:

• By you: Cancel your portal access at any time through settings or by contacting us
• By TrustWatt: We may suspend or terminate access for breach of these terms, with reasonable notice where possible

Upon termination:

• You must delete any driver data obtained through TrustWatt
• Your profile may be archived or removed
• Existing reviews remain on the platform

7. Liability

TrustWatt provides the portal "as is". We're not liable for decisions you make based on platform data, or for disputes between you and drivers.

You agree to indemnify TrustWatt against claims arising from your breach of these terms or your services to drivers.

8. Contact

For partner portal queries, contact us at:
Email: [CONTACT EMAIL]